Passport Information Helpline (Careline): + 44 208 082 4721.
Hours of operation: Lines are open 24 hours a day from Sunday 1900 to Friday 2030 Eastern Standard Time
For customers with hearing difficulties, a Textphone service is available by contacting:
+ 44 1750 725 368
Please be aware that you will be charged for this call so try the website first. Calls will be charged at a rate of GBP 0.72 per minute + VAT. Please have your credit card ready before you call. (Telephone service providers will also charge for the cost of the international call).
Alternatively you can call via a premium rate telephone number:
1 900 945 2220
Calls will be charged at a rate of $2.50 per minute for the duration of the call. Calls made on a mobile phone may be subject to additional charges, please check with your mobile phone provider.